The Question I Wish More Business Owners Asked Before They Need An Answer
A Question That Comes Too Late Most people I meet with only ask this once a problem has already landed on their desk: “What would you do here?” It is a good question. But by the time it gets asked, the options are usually narrower than they should be. Cash is tight, a decision has […]
What I Got Wrong About Client Relationships Early On
An Early Mistake I Still Think About When I moved from retail banking into commercial banking, I brought a habit with me that did not fit the new job. I thought a good relationship manager was someone who had an answer ready for every question a client asked. If a business owner called with a […]
The Trade-Off Nobody Talks About in Relationship-Driven Work
The Part of the Job That Never Makes It Into the Pitch Everyone likes to talk about the upside of a relationship-heavy career: the trust you build, the doors that open because someone knows you and vouches for you. What gets left out is the cost side. Every hour I spend deepening one relationship is […]